Customer satisfaction is very important to us here at Blyton Dental; we want every one of our patients to leave our Practice with a positive impression and (treatment permitting) a smile on their face!
It is therefore very important that if we have not met your expectations, we would like to know where we have gone wrong and take all relevant steps to rectify the situation. As such we ask that any concerns or problems be communicated as quickly as possible to the Practice Manager. We are committed to promptly address your concerns and where appropriate, provide you with details of who to contact if you are not completely satisfied with our response.
For further advice patients could contact ICAS (Independent Complaints Advocacy Service) Helpline 08453373054 or the Dental Complaints Service (Private Patients only) Helpline 08456 120 540. There may be other advocacy services in the area and details of these can be obtained from the Practice Manager.
If patients in England are not satisfied at the end of local resolution, then they may approach the Parliamentary and Health Service Ombudsman at Millbank Tower, Millbank, London, SW1P 4QP Tel: 0345 0154033 to request an independent review.
Good or bad experience? The Care Quality Commission (CQC) would like to hear from you, please click the following link and complete the short form: http://www.cqc.org.uk/share-your-experience-finder.
The CQC make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high quality care, and they encourage them to make improvements.